(905) 338-YOGA (9642)


Frequently Asked Questions

I am new and don't know how to register for class.

Post pandemic, we are asking that our students pre-register for their classes. Prior to coming to your first class we encourage you to create an account for yourself here as it will save you some time upon arrival. As a new student you will likely be prompted to purchase the $20/20 day intro special. If you received a gift certificate or bought a groupon, bypass the prompt and look for the link that says "register as unpaid".  Please aim to arrive for your first class at least 15 minutes early. This will allow you the time necessary to find parking and get acquainted with the studio before your class.

I've never done yoga before and I'm not sure which class I can go to.

All of our classes are open and accessible to beginners. However, you will need to consider your current level of fitness, and how refined your listening skills are! Our instructors give ample instruction and cues to get you into the poses, but in most cases, give very little physical demonstration. Therefor you are relying on the audio cues from the instructor and the visuals from the people practicing around you. The Yoga Styles and classes can vary greatly from a very active, dynamic class performing 60 poses or more, to a more passive, static class with less then 10! Be sure to click on the name of the classes when you visit our schedule to get a better idea of what to expect from a class.

Alternatively, there is an awesome series for beginners we call Yoga 101. Highly recommended for all yogis new to the practice. It is taught in a very relaxed, worksop style class, with ample opportunities to have all your questions answered. We discuss etiquette, expectations, and alignment principles in detail throughout the 6 session course. If you have mobility issues or an injury it is a great class to learn modifications. Look for it on our class schedule. It is ideal to start at the beginning, but you are welcome to do it in any order, and repeat as many times as you want.

I've done yoga before, but am new to your studio. Do you have a free trial class?

Not exactly. We do offer free classes for members to bring their friends as part of our referral program. However, we think we have a couple better offers designed to give first time students a good feel for the studio:  the $20/20, which is 20 consecutive days of unlimited classes for only $20. Alternatively, you can take advantage of the beginner package, which is a 6 session course accompanied with 6 weeks of unlimited classes for just $149.


I've been to the studio before,  and I have purchased classes but the system is still asking me to pay when I go to sign up for class.

There are several possibilities for this, and we won't get into them all here, but if you think you have class passes and you're being asked to pay,  don't! You can still reserve your spot as "unpaid" .  You can do that here through the website.  We will likely get to the bottom of it and rectify the problem before you arrive.

What  happens if I'm late for class?

If you haven't checked in before your scheduled class begins, we will no longer hold your reservation. That means if the class is full your spot may be given to a standby student. Please be aware that you can self-sign-in using your app, so it'll show that you've arrived even if your still on the road. ie in that case we'll know you're on your way and we won't give your spot away. If you arrive more than 10 mins late  it will be up to the discretion of the teacher.  Some instructors  welcome late comers, while others steadfastly refuse to allow them in. It's a gamble, so you should do your best to arrive on time!

What do I need to bring ?

We recommend a water bottle and a hand towel for sweat.  A towel can come in really handy because it can be used as padding for knees and other boney bits and also doubles as a strap. If you own a mat bring it, but we also have them here for you to use if you don't. The classes are done barefoot preferably,  or with socks. For this reason iGita is a "barefoot" facility. You will be required to take your outdoor shoes off at the bottom of the stairs. Please put them neatly in a cubby. Some people bring flip-flops and a change of clothes. Remember you will be wet after class if you do a Hot class.

Will I be charged if I sign up for class and don't make it in?

Not currently. However, you should keep in mind that we are still restricting class sizes and therefor if the class is full  and waitlisted you are preventing another client the opportunity to join the class. We reserve the right to apply a $10 fee to repeat offenders.

I was told that my unlimited class pass will start on the date of my first class, and yet it shows my pass expiring (or expired).

Yes, this will automatically adjust the first time you sign into a class. If it has already expired, we may need to re-activate it manually. Just send an email and we will do this for you.  info@myiGita.com

My class passes have expired. Will you extend the expiry date for me?

We are happy to extend the expiry day for you as long as you haven’t been inactive for more than 12 months. Emailing us is the best way to have the date adjusted. info@myiGita.com

I have tried to call the studio several times and nobody answers. Why doesn't anybody answer the phone?

We've found that the phone ringing is a serious distraction for students practicing in the studio as the sound carries,  and also that answering it can negatively affect the quality of service we provide to the clients and students visiting our studio. That said, we do answer the phone during our slower  times. All general inquiries should be sent to info@myigita.com. Emails are usually responded to in a timely manner. If you can't find your answers on this page or elsewhere on the site, and/or you feel the matter is time sensitive and can't wait, we recommend you request a call back from the BOT on the bottom right hand corner of the website. We have it set to send us notifications and will call you back asap.

I just purchased a Groupon and I don't know how to register for a class. What do I do?

Follow the directions as a new student at the top of this page.